Frequently Asked Questions

If your Personal Support Worker (PSW) doesn't show up for their scheduled shift, please contact us immediately. There could be different reasons for this, but for your safety and the safety of our staff, you must call the office so we are aware and will resolve the issue as quickly as possible.

Please keep in mind that all communication should be done through the Daily Home Care coordination procedure and not directly with the PSW. This will ensure that all requests are properly tracked and documented. The company will not be responsible and liable for any complaints or incidents resulting from direct transaction between client and staff.

Light housekeeping ensures a clean, healthy, and safe environment. It includes dusting and vacuuming, cleaning up any items on the floor that could cause tripping hazard, tidying up items that are crowding to create a safe space for client to move around with or without mobility assistive devices, meal preparation and kitchen clean-up, washing and putting dishes away, disinfecting kitchen counters and cooking areas, disinfecting the bathroom, taking out the trash, changing sheets and making the bed, some laundry, grocery shopping and doing errands. All these tasks can not me accomplished daily on a short shift. How specific tasks are scheduled is part of the client-centered care plan that we create together with you during the in-home assessment.

We require 24hr notice to cancel a shift. Unfortunately, you will be billed for a short notice cancellation. The caregiver also gets paid for a short notice cancellation for the practical reason that they could be assigned another client if we are notified in advance of the cancellation and they don't lose the hours. However, this point is discussed during contracting and stipulated on the service agreement so we don't expect you to be paying for a cancellation.

You will have three options to pay for the services. • Payment through your bank (online or in person) • Payment by cheque (you mail to the company) • Payment by credit card ( that you pre-authorize, or you can pay online on the website) You will decide on your mode of payment upon contracting our services. This information is included in your service agreement.