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Guiding You Through Every Step of the Care Journey
Navigating the healthcare system can be confusing — especially when your loved one’s needs keep changing. Between hospital discharge plans, home care eligibility, and community supports, families are often left feeling overwhelmed. That’s where Care Coordination & Advocacy makes all the difference.
At Daily Home Care, we provide care coordination and client advocacy services in the Niagara Region to help families understand their options and access the right support. We act as your partner — communicating with healthcare teams, retirement homes, and community organizations to ensure that care remains consistent, clear, and person-centered.
Our Care Manager helps families organize care plans, arrange services, and anticipate future needs — especially after hospital discharge or during times of transition. Whether it’s reviewing care goals, clarifying funding programs, or simply speaking on your behalf, we’re here to make sure your voice is heard and your loved one’s care truly aligns with their needs and values.
We will support you in:
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Understanding options available through home care, government-funded programs, and private services
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Navigating complex systems like hospitals, community services, insurance, or social services
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Speaking up when something doesn’t feel right—or when care decisions need more clarity
You don’t have to face it alone. We’re on your side.
Coordinating care is not just about logistics – it's about advocacy, understanding, and human connection.
Why Advocacy Matters
Advocacy is essential in home care because it ensures that clients receive personalized, respectful, and high-quality support. Often, individuals and families face complex healthcare decisions and system barriers that can lead to confusion or unmet needs. A dedicated advocate helps navigate these challenges by amplifying the client’s voice, coordinating care, and safeguarding their rights and preferences. This proactive approach not only improves care outcomes but also fosters dignity, trust, and peace of mind for clients and their families during vulnerable times.
How We Support You
Our coordination and advocacy services are flexible and personalized. They can be provided as a standalone service or integrated into your loved one’s ongoing care. We help ensure that the care plan in place moves forward and leads to results
Here’s what we can do:
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Book and confirm medical appointments
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Follow up on test results and referrals
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Communicate with clinics and service providers on the client's behalf
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Coordinate care between doctors, specialists, and community supports
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Help with paperwork, applications, and home care service navigation
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Advocate for the client's needs, preferences, and rights
Our mission is simple: to make life easier for you, and better for your loved ones.
Who It's For
This service is ideal for:
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Family caregivers feeling burnt out or unsure where to start
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Seniors without nearby family or support
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Clients with complex needs (dementia, multiple health conditions, post-hospital recovery)
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Clients who are still independent but struggle with managing appointments or changes to care
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Seniors who find phone systems, online bookings, or digital communication challenging
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Families who need help coordinating multiple care providers or community services
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Family members who live far away and need help coordinating their loved one's care
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Anyone feeling overwhelmed or unsure about how to move forward with their referrals
Even if you're not currently using our home care services, you can still book us for Care Coordination and Advocacy support.
How It Works
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As a stand-alone service for individuals or families who need only this type of support
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As an add-on to existing home care services, if ongoing assistance with coordination becomes necessary (In this case, additional minimum charges apply and are outlined in the service agreement.)
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As a complementary service on a case-to case basis
Consent-Based, Respectful Support
We coordinate care only with your permission. A signed Consent Form allows us to speak with providers on your behalf-while keeping you informed and in control.
Let's Talk
Take the first step toward stress-free, coordinated care. Contact Daily Home Care to schedule a free consultation or in-home assessment. Let us help you or your loved one navigate healthcare with confidence and compassion.
Call us at 905-227-5354 or email clientcare@dailyhomecare.ca